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+7 846 207-07-13 Box office
+7 846 207-07-15 Customer service
+7 846 207-07-13 Box office
+7 846 207-07-15 Customer service

Ticket Purchase and Payment Policies

Dear Patrons, 
It is now possible to buy tickets for our concerts online. To make a purchase, you will need to go through the following easy steps:

1. Choose the event you are interested in in the Calendar section of the website and click on the «Buy Tickets» button.

2. Log in to your account in the upper right corner of the page. If you don't have an account yet, please register. Before submitting your registration, please read the Purchase Agreement for Tickets carefully.



3. Choose a seat on the interactive seat map of the concert hall. You can choose up to 5 seats at a time. Confirm your choice by typing in the code that will appear in the image at the bottom of the page.



4. If you are planning to make a payment for the reserved ticket in person at our Box Office, please click on «Print out the order form».



Please note that:
  • If you are a Subscriber Benefits Card holder, the ticket price for you will already be displayed with a 10% discount.
  • The reservation is only valid for 72 hours from the moment of the reservation. You can reserve up to 5 seats at a time. The reservation gets closed 72 hours prior to the beginning of the event. 
  • During the period of 72 hours before the event you can purchase tickets in person at our Box Office and ticket offices throghout the city.
  • In case the reserved ticket has not been purchased in 72 hours from the moment of the reservation, the reservation gets cancelled. 
  • Samara State Philharmonic Hall does not provide delivery of tickets.
5. If you are inclined to buy the ticket online, click on «Pay Online».



6. After that you will be securely redirected to the bank payment interface. Fill out the form with your personal data and click «Make Payment». All the information provided will be kept strictly confidential. The security of Internet payments is guaranteed by Gazprombank. You can contact the bank by calling +7 846 200-20-00



7. After the payment has been made, the status of the order in your account will be changed to «Paid».

Please be advised that after the payment is made, your electronic ticket will be sent to the email address you used to create the account. In case of purchasing online, you do not have to go to the Box Office, but you are obliged to print the e-ticket out. Please show your printed ticket with barcode to our staff at the entrance gate!

8. Return and refund policy:
  • Tickets are fully refundable up to 72 hours before the event. To request a refund, you will need to file an application at our Box Office. 
  • In case of purchasing online, the money will go back to your card within 30 days.
  • A refund is impossible on the day of the event.
Our Box Office is located at: Samara, 141 Frunze St.
Opening hours: Monday-Sunday, 10AM–7PM
Phone: +7 846 207-07-13 (Box Office), +7 846 207-07-16 (Customer Service), +7 846 207-07-14 (Ticketing and Reservations)